Illinois Educators Credit Union
  • 04-Jan-2021 to Until Filled (CST)
  • Member Services
  • Springfield, IL, USA
  • $15.00 - $17.00
  • Hourly
  • Full Time

Illinois Educators Credit Union is seeking a Full-Time Member Experience Specialist. The right candidate will have a friendly demeanor, a go-getter attitude, a knack for numbers and an aspiration for giving the best they have to give. The desired candidate will be a college educated professional with cash handing experience in a customer service related field.

As a Member Experience Specialist your daily work day may look something like this:

  • Answer incoming calls with a special focus on providing one stop service
  • Be a trusted advisor by asking appropriate questions to learn about members' financial needs and communicating effective strategies to assist with their goals
  • Sharing our products and services with each and every member to further complement a top-notch banking experience with a focus on saving them time, saving them money, or making them money
  • Assist with choosing the most appropriate loan product to match financial need and current obligations
  • Accept loan applications, qualify, and close loans adhering to all credit union policies, procedures and regulatory requirements
  • Assume the role of risk analyst to handle disputes and recovery efforts, while ensuring that members affected by fraud are managing their accounts securely
  • Give reliable details of balances and payments so our members can stay on top of their loans and maintain positive control of their finances
  • Maintain a positive working environment that operates at optimum effectiveness and efficiency
  • Other duties as assigned

Qualifications:

The desired candidate will have at least 6 months of cash handling and customer service experience. IECU is seeking a college educated candidate with the completion of an Associates or Bachelor's degree.

Education:

  • Associates or Bachelor's degree in Communications, Business Administration, Business or another related field
  • Relevant experience in a customer service related position

Benefits:

  • Competitive 410(k)
  • Free Health Insurance
  • Free Vision Insurance
  • Free Dental Insurance
  • Paid time off

To Apply:

Please ATTACH a resume with relevant work experience, education and specific qualifications.

Equal Opportunity Employment Statement IECU is committed to equal employment opportunity both in principal and in fact. All employment decisions including, without limitation, decisions regarding recruitment, selection, hiring, compensation, benefits, training, advancement, discipline, termination, layoff, return from layoff, and other terms, conditions, and privileges of employment, are based on individual qualifications, without regard to race, color, religion, national origin, sex, age, disability, sexual orientation, marital status, or any other status not listed here protected by law

Illinois Educators Credit Union
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